The way and place where people 'do work' is changing. At ikuTeam, our mission is to bring teams together and remove the obstacles to team collaboration in the digital workspace.
We're a fast-growing startup, with an award-winning team (Best Cloud Integration), and we work closely with Atlassian as a Platinum Marketplace Partner.
Our office is in Porto's city center (5 min walk from Rotunda da Boavista) and has everything you'll need to get things done. We have flexible hours and workplace, meaning you can do remote work most of the time without too much hassle.
Current job openings
Check exciting opportunities available for you to work for ikuTeam.
We are currently seeking a Senior Technical Support and Operations Engineer to join our team, working to create the next generation of our flagship products, Team Files (and other apps), for the Atlassian platform.
As a Senior Technical Support and Operations Engineer, you will research, diagnose, troubleshoot, and resolve customer issues accurately and timely. You will work with different systems, software, and infrastructure. You will implement and automate end-to-end monitoring and logging solutions.
Why should you apply?
Be part of an early-stage startup that is growing sustainably and already is an Atlassian Platinum Partner;
Opportunity to grow your career as the company grows and moves to the next stages;
Build a product that is used from all around the world by companies like Apple, Spotify, Universal Studios, T-Mobile, Siemens, GALP, and many more;
Work closely with Atlassians and the global Atlassian Developer Community.
What to expect from the role?
Exposure to development, infrastructure, and customers.
Work in collaboration with the dev, sales, and product teams.
Opportunity to learn and grow in different areas like debugging techniques, infrastructure monitoring, automated testing, etc.
Key responsibilities of the role will include:
Take ownership of customer issues reported and see problems through to resolution;
Prepare accurate and timely reports;
Research, diagnose, troubleshoot, work with developers and identify solutions to resolve customer issues/software bugs;
Implement and automate end-to-end systems to collect, monitor, and communicate issues in production environments like AWS CloudWatch, Rollbar, Sentry, Status Page, and more;
Monitoring system and infra-structure activity and identifying performance issues that may need to be addressed;
Providing customers with step-by-step guidance to resolve technical problems;
Proposing simple and effective solutions;
Providing basic software training;
Maintaining good client relations.
You should rock at:
Strong problem-solving skills;
Excellent client-facing skills;
Excellent written and verbal communication skills;
In-depth knowledge of software and networking systems;
Knowledge of operating systems, web services, and APIs;
Ability to troubleshoot complex software and hardware issues;
Communicating and collaborating as part of a small team;
Bachelor’s or Master’s degree in computer science or information technology;
Previous work experience as a technical support engineer or desktop support engineer.
It would be awesome if you:
Have experience with platforms like AWS CloudWatch, Rollbar, Sentry, Status Page;
Have experience with both SQL and NoSQL data stores;
Have experience with CI/CD;
Are familiar with concepts like Git, Scrum, and Kanban.
Competitive salary and perks;
No strict schedule. You commit with features and customers, not hours;
Opportunity to have a massive impact on the company;
Work in a Porto City Centre office.
We also want to hear from Quality Assurance Automation Engineers willing to move into the Support and Performance world.
If you want to build high-quality software in an exciting, fast-growing tech company offering real career progression, apply now.