Terms of service

Team Files Apps (Jira and Confluence)
Terms of Service

Thank you for using Team Files (an IKUTEAM, Lda. product). These terms of use (“Terms”) cover your use and access to our services, client software and websites (“Services”).

Our Privacy Policy explains how we collect and use your information. By using our Services, you’re agreeing to be bound by these Terms, and to review our Privacy policies. If you’re using our Services for an organization, you’re agreeing to these Terms on behalf of that organization.

ikuTeam reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Service, at any time. It is your responsibility to check these Terms periodically for changes. Your continued use of ikuTeam Services following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, ikuTeam grants you a personal, non-exclusive, non-transferable, limited privilege to use the Services.

Your Data and Permissions

When using services provided by ikuTeam, all files and cloud accounts remain private and strictly yours. We don't acquire any rights to your data except for the limited rights that are essential for providing our services.

We need your permission to execute certain tasks, such as connecting to your cloud accounts, accessing your files, and sharing them at your request. These actions and others might require our systems to access your data. This permission extends to our affiliates and trusted third parties like Microsoft and Atlassian, with whom we collaborate to offer our services.

Please note that we never store your files, content, or credentials to third-party cloud services. Instead, we store the access tokens obtained from the OAuth process, enabling users to maintain access to their cloud storage. These tokens are encrypted before being stored in one of our databases, ensuring there's no plain text on our side. The user or the storage admin can revoke these tokens at any time. Your data, your control.

IMPORTANT: if you use the DataCenter apps with the option “Require Authentication” ON, no data is stored or transferred on our end, not even the tokens.

While we do not store your data, please be aware that our partners like Microsoft and Atlassian might store your content in line with their individual data storage and handling policies. ikuTeam is agnostic to the data storage practices of these third-party services. Your data remains yours, and we do not acquire any rights to it beyond those necessary for the provision of our services. Your agreement to these actions is crucial to the terms of use of our services. Please refer to Atlassian Jira/Confluence and Microsoft Office 365 terms of service and data policy for more information.

Sharing Your Data

Our apps and services enable you to share your data with others. Please be mindful of what you choose to share.

Your Responsibilities

You are solely responsible for your conduct and your data. Remember, content within the services may be protected by others' intellectual property rights, so refrain from copying, uploading, downloading or sharing content without having the necessary permissions.

We may review your conduct and content for compliance with these Terms, but we have no obligation to do so. We are not responsible for any content posted and shared through our services.

Please note, our Services are not intended for use by individuals under the age of 16. By using our Services, you assert that you are at least 16 years old.

Software and SaaS

Our services may require you to download client software ("Software"), which may update automatically. In other cases, our services may be provided as Software as a Service (SaaS) hosted on the cloud, requiring no download on your part. Whether downloadable or SaaS, our services are provided to you under these Terms.

As long as you comply with these Terms, we grant you a limited, nonexclusive, nontransferable, revocable license to use the software or access the SaaS, solely for the purpose of utilizing our Services. If any component of the software or SaaS is provided under an open-source license, we'll make that license available to you, and its provisions may expressly override some of these Terms.

Unless prohibited by law, you agree not to reverse engineer or decompile our Services, attempt to do so, or assist anyone in doing so. This applies to both our downloadable software and SaaS offerings.

Our Rights

Our services are protected by Portuguese and international copyright, trademark, and other laws. These Terms do not grant you any rights to our Services, others' content within our services, or any ikuTeam trademarks, logos and brand features.

We appreciate any feedback, but please note that we may use your comments or suggestions without any obligation to compensate you.

End of Trial and Paid Accounts

You can evaluate our services with a free 30-day trial. Following the trial period, if you wish to continue using our services, your account will transition into a "Paid Account". We’ll automatically bill you from the date your account transitions to a Paid Account and on each periodic renewal until cancellation.

Please note, if you use ikuTeam Apps for Atlassian platforms through the Atlassian Marketplace, billing will commence immediately after the 30-day trial period.

Cancellations made after your account transitions into a Paid Account will not be eligible for a refund. Non-payment may result in the suspension of your account or the reduction of your account features. We reserve the right to change the fees.

Termination

You may discontinue using our Services at any time. We also reserve the right to suspend or terminate the Services at our discretion and without notice if you breach these Terms, or use the Services in a way that could cause us legal liability, disrupt the Services, or disrupt others' use of the Services.

Services "AS IS"

We strive to provide great Services, but there are certain things that we can’t guarantee. TO THE FULLEST EXTENT PERMITTED BY LAW, IKUTEAM AND ITS AFFILIATES, SUPPLIERS AND DISTRIBUTORS MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, ABOUT THE SERVICES. THE SERVICES ARE PROVIDED “AS IS.” WE ALSO DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Some places don’t allow the disclaimers in this paragraph, so they may not apply to you.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, EXCEPT FOR ANY LIABILITY FOR IKUTEAM’S OR ITS AFFILIATES’ FRAUD, FRAUDULENT MISREPRESENTATION, OR GROSS NEGLIGENCE, IN NO EVENT WILL IKUTEAM, ITS AFFILIATES, SUPPLIERS OR DISTRIBUTORS BE LIABLE FOR:

(A) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR

(B) ANY LOSS OF USE, DATA, BUSINESS, OR PROFITS, REGARDLESS OF LEGAL THEORY.

THIS WILL BE REGARDLESS OF WHETHER OR NOT IKUTEAM OR ANY OF ITS AFFILIATES HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

ADDITIONALLY, IKUTEAM, ITS AFFILIATES, SUPPLIERS AND DISTRIBUTORS WILL NOT BE LIABLE FOR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES FOR MORE THAN THE GREATER OF THE AMOUNTS PAID BY YOU TO IKUTEAM FOR THE PAST 12 MONTHS OF THE SERVICES IN QUESTION.

Some places don’t allow the types of limitations in this paragraph, so they may not apply to you.

Resolving Disputes

Let’s Try To Sort Things Out First. We want to address your concerns without needing a formal legal case. Before filing a claim against ikuTeam, you agree to try to resolve the dispute informally by contacting support@ikuteam.com. We’ll try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 15 days of submission, you or ikuTeam may bring a formal proceeding.

Judicial forum for disputes. You and ikuTeam agree that any judicial proceeding to resolve claims relating to these Terms or the Services will be brought in the courts of Portugal. Both you and ikuTeam consent to venue and personal jurisdiction in such courts.

NO CLASS ACTIONS. You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations aren’t allowed.

Controlling Law

These Terms will be governed by Portugal and European Union law except for its conflicts of laws principles, unless otherwise required by a mandatory law of any other jurisdiction.

Entire Agreement

These Terms constitute the entire agreement between you and ikuTeam with respect to the subject matter of these Terms, and supersede and replace any other prior or contemporaneous agreements, or terms and conditions applicable to the subject matter of these Terms. These Terms create no third party beneficiary rights.

Modifications

We may revise these Terms from time to time, and will always post the most current version on our website. By continuing to use or access the Services after the revisions come into effect, you agree to be bound by the revised Terms.

Contact

Have questions or concerns about ikuTeam, our Services and privacy? You can contact us about this privacy statement by writing or email us at the address below:

ikuTeam
Rua Gonçalo Sampaio 329, 4E
4150-367 Porto
Portugal

Email: support@ikuteam.com